Synology officially reminds users multiple times<\/strong> to keep their license records safe:<\/p>\n\n\n\n 1. Official KB \u2192 How to transfer surveillance device licenses<\/a><\/strong><\/p>\n\n\n\n ” … Ensure you save them properly<\/em> … “<\/p>\n<\/blockquote>\n\n\n\n 2. Warning on the license card<\/strong><\/p>\n\n\n\n “Please keep this license key in a safe place. Synology will not recover the license key before or after activation in case of loss.”<\/em><\/p>\n<\/blockquote>\n\n\n\n 3. Terms printed on back of the license pack<\/strong><\/p>\n\n\n\n “<\/em>Please keep this license key in a safe place. Synology will not recover the license key before or after activation in case of loss“<\/em><\/p>\n<\/blockquote>\n\n\n\n 3. Official FAQ \u2192 How to <\/a>license<\/a> migration issues<\/a><\/strong><\/p>\n\n\n\n “ If the problem persists after checking all the above, contact Synology Technical Support and provide all of the following information:<\/p>\n\n\n\n “<\/p>\n<\/blockquote>\n\n\n\n In short, if you cannot provide both the invoice<\/strong> and the license key record<\/strong>, your request might be rejected. <\/p>\n\n\n\n Here are real situations where users contact Synology Support and are asked to show their license proof:<\/p>\n\n\n\n In all these support cases related to licenses: You might end up buying a new license<\/strong>, even though you already own one.<\/p>\n\n\n\n Remember:<\/p>\n\n\n\n No backup = No warranty protection.<\/strong><\/p>\n\n\n\n Here is what we recommend to do: <\/p>\n\n\n\n If you bought a physical license card:<\/strong><\/p>\n\n\n\n If you received a digital license PDF:<\/strong><\/p>\n\n\n\n This small action protects your investment and saves you from huge headaches later.<\/p>\n\n\n\n <\/p>\n\n\n\n By SynoPower Club 24×7 instant delivery service<\/mark><\/a>, the order complete mail already includes both the official license code and invoice. <\/p>\n\n\n\n This is your 1st backup. <\/p>\n\n\n\n And inside the order complete mail, we offer an option to request a photo for your license card:<\/p>\n\n\n\n Simply reply to your confirmation email within 7 days, By this way, the 2nd backup is complete. Even if you accidentally delete your email, we can resend it.<\/p>\n\n\n\n This 3-2-1 backup rule<\/strong> to all customer licenses could ensure maximum protection. No worry about the future support interactions even if the original physical card is lost. <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n\n
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Other Issues<\/strong><\/p>\n\n\n\n\n
\n\n\n\nWhen you actually need Synology support to deal with license issue or error?<\/h2>\n\n\n\n
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After receiving a new NAS, license migration failed because the old NAS was not registered under a Synology Account and you have no chance to delete the license on the old NAS
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After trying to use a hacked license (\u2192 the 3rd point<\/a>), the NAS was remotely locked for several days by Synology authentication rule . Even after buying a real license, it could be activated immediately within the lock period. You need to contact Synology Support to unlock your NAS.
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Trying to move licenses between two NAS units registered under different Synology Accounts caused authentication failure. The customer did not realize he used the wrong Synology Account to do authentication thus contacted Synology Support.
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One day you don’t use Surveillance Station anymore. You could sell to others (like this Reddit example<\/a>) and sometimes someone may ask for Synology Technical Support to help migration to other’s Synology NAS. At this situation Synology Support will ask for the invoice and license card image to verify you are the owner. <\/li>\n<\/ul>\n\n\n\n
No invoice + No license record = No help.<\/strong><\/p>\n\n\n\n\n
\n\n\n\nSolution: Take 1 minute to protect your license.<\/h2>\n\n\n\n
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Special Service for SynoPower Club Customers:<\/strong><\/h2>\n\n\n\n
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mentioning, “request image(s) or pdf file(s) of my license(s).<\/strong>” We will email it back to you within 2-3 days.<\/p>\n<\/blockquote>\n\n\n\n
\n\n\n\nReady to Get Your Licenses with Best Backup Service? \ud83d\udc49<\/strong> Pick it Here<\/mark><\/a> and Get in Seconds!<\/strong><\/strong><\/h3>\n\n\n