{"id":15170,"date":"2025-08-31T18:54:21","date_gmt":"2025-08-31T10:54:21","guid":{"rendered":"https:\/\/synopower.club\/?page_id=15170"},"modified":"2026-09-20T22:03:18","modified_gmt":"2026-09-20T14:03:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/synopower.club\/ja\/faq\/","title":{"rendered":"\u3088\u304f\u3042\u308b\u8cea\u554f"},"content":{"rendered":"<style>.kb-row-layout-id15170_412649-b9 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15170_412649-b9 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15170_412649-b9 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1200px;padding-top:var(--global-kb-spacing-5xl, 10rem);padding-bottom:var(--global-kb-spacing-5xl, 10rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15170_412649-b9{background-image:linear-gradient(135deg,var(--global-palette9,#ffffff) 41%,var(--global-palette7,#eef2f5) 100%);}.kb-row-layout-id15170_412649-b9 > .kt-row-layout-overlay{opacity:0.20;mix-blend-mode:multiply;}.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep{height:100px;}.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id15170_412649-b9 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id15170_412649-b9 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id15170_412649-b9 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15170_412649-b9 alignfull has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-sltl\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0l-1000,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column15170_e72beb-d3 > .kt-inside-inner-col,.kadence-column15170_e72beb-d3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15170_e72beb-d3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15170_e72beb-d3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15170_e72beb-d3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15170_e72beb-d3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15170_e72beb-d3{position:relative;}.kadence-column15170_e72beb-d3, .kt-inside-inner-col > .kadence-column15170_e72beb-d3:not(.specificity){margin-top:var(--global-kb-spacing-lg, 3rem);}@media all and (max-width: 1024px){.kadence-column15170_e72beb-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15170_e72beb-d3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15170_e72beb-d3 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-theme-palette-3-color has-text-color\">FAQ<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af, .wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af[data-kb-block=\"kb-adv-heading15170_29496d-af\"]{margin-right:var(--global-kb-spacing-4xl, 8rem);margin-left:var(--global-kb-spacing-5xl, 10rem);text-align:center;font-style:normal;color:var(--global-palette4, #2D3748);}.wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af[data-kb-block=\"kb-adv-heading15170_29496d-af\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af[data-kb-block=\"kb-adv-heading15170_29496d-af\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af, .wp-block-kadence-advancedheading.kt-adv-heading15170_29496d-af[data-kb-block=\"kb-adv-heading15170_29496d-af\"]{margin-right:var(--global-kb-spacing-auto, auto);margin-left:var(--global-kb-spacing-auto, auto);}}<\/style>\n<p class=\"kt-adv-heading15170_29496d-af has-sm-font-size wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading15170_29496d-af\">You could find frequently asked questions below and detailed info in <a href=\"\/docs\/\">KB<\/a> area.&nbsp;If any further, please contact us at&nbsp;support@synopower.club&nbsp;or just via&nbsp;<a href=\"https:\/\/synopower.club\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact page<\/a>.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id15170_2f3270-f5 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id15170_2f3270-f5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id15170_2f3270-f5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:860px;margin-left:auto;margin-right:auto;padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id15170_2f3270-f5{background-color:var(--global-palette9, #ffffff);}.kb-row-layout-id15170_2f3270-f5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id15170_2f3270-f5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id15170_2f3270-f5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id15170_2f3270-f5 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column15170_f3a773-31 > .kt-inside-inner-col,.kadence-column15170_f3a773-31 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15170_f3a773-31 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15170_f3a773-31 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15170_f3a773-31 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15170_f3a773-31 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15170_f3a773-31{position:relative;}@media all and (max-width: 1024px){.kadence-column15170_f3a773-31 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15170_f3a773-31 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15170_f3a773-31 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 id=\"ordering-delivery\" class=\"wp-block-heading\">Ordering, delivery and your license key<\/h2>\n\n\n<style>.kt-accordion-id15170_600ac5-2a .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:var(--global-palette8, #F7FAFC);padding-top:0px;padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-xl, 4rem);}.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette8, #F7FAFC);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h1, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h2, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h3, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h4, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h5, .kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_600ac5-2a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_600ac5-2a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_600ac5-2a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15170_600ac5-2a .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15170_600ac5-2a .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15170_600ac5-2a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_600ac5-2a .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_600ac5-2a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_600ac5-2a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15170_600ac5-2a kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane15170_e36669-f0\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Is SynoPower Club an authorized reseller?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df, .wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df[data-kb-block=\"kb-adv-heading15170_2cd2cf-df\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df[data-kb-block=\"kb-adv-heading15170_2cd2cf-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_2cd2cf-df[data-kb-block=\"kb-adv-heading15170_2cd2cf-df\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_2cd2cf-df wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_2cd2cf-df\"><strong>A:<\/strong>\u00a0Yes, and more. <br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our founder Adair Hsu worked in Synology HQ Support from 2006 to 2020, and now runs SynoEXP, a Synology system consultancy in Taiwan. This site, SynoPower Club, also runs on a Synology NAS in Adair&#8217;s lab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You could visit SynoEXP (synoexp.com) in Synology > Where to Buy in Taiwan > Taipei > \u00a0<a href=\"https:\/\/www.synology.com\/wheretobuy?name=Taiwan&amp;tab=System_Integrator#%E8%87%BA%E5%8C%97%E5%B8%82\" target=\"_blank\" rel=\"noreferrer noopener\">System Integrator<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane15170_428b46-ed\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How fast can I receive my ordered Synology license key?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9, .wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9[data-kb-block=\"kb-adv-heading15170_cb93ef-a9\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9[data-kb-block=\"kb-adv-heading15170_cb93ef-a9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_cb93ef-a9[data-kb-block=\"kb-adv-heading15170_cb93ef-a9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_cb93ef-a9 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_cb93ef-a9\"><strong>A:<\/strong>&nbsp;Immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>After payment, your license key appears on the checkout page immediately. You could directly copy it to install in your Surveillance Station, MailPlus or Virtual Machine Manager.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the same time, one automatic email with license key and invoice is also sent to your address.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also find it in your SynoPower account if you\u2019ve registered.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reference:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/what-is-24-7-instant-license-delivery-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">24\/7 Instant License Delivery Service of SynoPower Club<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane15170_16bda0-a3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: What should I do to backup the ordered license?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9, .wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9[data-kb-block=\"kb-adv-heading15170_7c5146-e9\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9[data-kb-block=\"kb-adv-heading15170_7c5146-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_7c5146-e9[data-kb-block=\"kb-adv-heading15170_7c5146-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_7c5146-e9 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_7c5146-e9\"><strong>A:&nbsp;<\/strong>Synology does not store your license key, so if it is lost, they will not be able to help recover it. That is why it is crucial to save the key code, the license card image and the invoice yourself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>When purchasing from SynoPower Club, backup becomes more convenient.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>The license key and invoice are automatically emailed to you. This is the 1st backup.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>You could also request license photo from us. This is the 2nd backup.<br>This actually ensures the full backup and warranty to your ordered license.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reference:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/%e2%9d%93why-should-i-request-an-electronic-file-or-photo-of-the-synology-license-card-from-the-seller\/\" target=\"_blank\" rel=\"noreferrer noopener\">Why keeping licenses images useful?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.synology.com\/SurveillanceStation\/help\/SurveillanceStation\/backup?version=9\" target=\"_blank\" rel=\"noreferrer noopener\">Synology Surveillance Station Backup Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.synology.com\/DSM\/help\/MailPlus-Server\/mailplus_server_backup?version=7\" target=\"_blank\" rel=\"noreferrer noopener\">Synology MailPlus License Backup Guide<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane15170_dc3cc4-88\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: What is your refund and support policy?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a, .wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a[data-kb-block=\"kb-adv-heading15170_7f8d2d-0a\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a[data-kb-block=\"kb-adv-heading15170_7f8d2d-0a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_7f8d2d-0a[data-kb-block=\"kb-adv-heading15170_7f8d2d-0a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_7f8d2d-0a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_7f8d2d-0a\"><strong>A:&nbsp;<\/strong>We offer a&nbsp;<strong>60-day full refund<\/strong>&nbsp;if the Synology license key has not been activated.<br><br>This policy ensures protection for both customers and license integrity.<br>Besides, every license purchase includes&nbsp;<strong>free technical support<\/strong>&nbsp;from a ex-Synology HQ Senior Support, with over decades of experience helping users worldwide.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/can-synology-licenses-purchased-here-be-transferred-or-migrated\/\" target=\"_blank\" rel=\"noreferrer noopener\">Warranty policy<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column15170_18cf59-8d > .kt-inside-inner-col,.kadence-column15170_18cf59-8d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15170_18cf59-8d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15170_18cf59-8d > .kt-inside-inner-col{flex-direction:column;}.kadence-column15170_18cf59-8d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15170_18cf59-8d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15170_18cf59-8d{position:relative;}@media all and (max-width: 1024px){.kadence-column15170_18cf59-8d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15170_18cf59-8d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15170_18cf59-8d kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 id=\"camera-licenses\" class=\"wp-block-heading\">Surveillance Station camera licenses<\/h2>\n\n\n<style>.kt-accordion-id15170_f3d88f-23 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:var(--global-palette8, #F7FAFC);padding-top:0px;padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-xl, 4rem);}.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette8, #F7FAFC);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h1, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h2, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h3, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h4, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h5, .kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_f3d88f-23 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_f3d88f-23:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_f3d88f-23 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15170_f3d88f-23 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15170_f3d88f-23 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15170_f3d88f-23 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_f3d88f-23 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_f3d88f-23 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_f3d88f-23 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15170_f3d88f-23 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane15170_e14e75-e5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How long does a Synology camera license last? Do I need to renew it?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4, .wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4[data-kb-block=\"kb-adv-heading15170_404f9e-d4\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4[data-kb-block=\"kb-adv-heading15170_404f9e-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_404f9e-d4[data-kb-block=\"kb-adv-heading15170_404f9e-d4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_404f9e-d4 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_404f9e-d4\"><strong>A: <\/strong>No need to renew. Once activated, the camera license is valid forever, including the free default licenses. Synology frequently updates their software, especially Synology Surveillance Station. <br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are easy-to-follow instructions for transferring licenses to a new or replacement NAS, making it a true one-time purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This applies to Surveillance Station and MailPlus licenses.<\/strong> Virtualisation licenses work differently: a <a href=\"https:\/\/synopower.club\/virtual-dsm-vdsm-license-pack\/\">Virtual DSM license<\/a> includes three years of software upgrades and the instance keeps running afterwards, and a <a href=\"https:\/\/synopower.club\/synology-vmm-pro-license\/\">VMM Pro license<\/a> is sold for a fixed term (we stock 1-year and 3-year). When it lapses the Pro features stop &mdash; scheduled snapshots, replication and live migration &mdash; while basic Virtual Machine Manager carries on, so your virtual machines are not affected.\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reference:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/can-synology-licenses-purchased-here-be-transferred-or-migrated\/\">License Transfer Instructions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.synology.com\/releaseNote\/SurveillanceStation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Synology Surveillance Station Release Note<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane15170_04b36a-98\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How many free Synology camera licenses come with a Synology device?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6, .wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6[data-kb-block=\"kb-adv-heading15170_fd209d-c6\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6[data-kb-block=\"kb-adv-heading15170_fd209d-c6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_fd209d-c6[data-kb-block=\"kb-adv-heading15170_fd209d-c6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_fd209d-c6 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_fd209d-c6\"><strong>A:<\/strong>&nbsp;The number of free licenses depends on the product:<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Synology NAS: 2 free licenses<br>\u2022 Network Video Recorder (discontinued): 4 free licenses<br>\u2022 Deep Learning NVR: 8 free licenses<br><br>You\u2019ll only need to buy extra licenses if your setup exceeds the default amount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.synology.com\/dsm\/packages\/SurveillanceStation\" target=\"_blank\" rel=\"noreferrer noopener\">Surveillance Station applied models<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.synology.com\/products\/Device_License_Pack\" target=\"_blank\" rel=\"noreferrer noopener\">Surveillance License description<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane15170_4d7510-9e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I transfer my Synology camera licenses to another Synology device?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05, .wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05[data-kb-block=\"kb-adv-heading15170_018ca6-05\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05[data-kb-block=\"kb-adv-heading15170_018ca6-05\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_018ca6-05[data-kb-block=\"kb-adv-heading15170_018ca6-05\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_018ca6-05 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_018ca6-05\"><strong>A:<\/strong>&nbsp;Yes, you can migrate purchased license keys anytime. However, default licenses cannot be transferred.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When migration, Synology migration server asks you to sign in to your Synology Account to verify ownership of the original device, then completes the migration.&nbsp;<br><br>If you never signed in to a Synology Account and the original device has already failed, you can submit a&nbsp;<a href=\"https:\/\/account.synology.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Support ticket<\/a>&nbsp;with license order proof. Synology Support will help you to unlock the old connection&nbsp; then you could install the same license in another Synology device.&nbsp;<br><br>If you have multiple NAS devices and want to share licenses (both default and purchased), you can set up a Centralized Management System (CMS) on Surveillance Station. The CMS host will manage all licenses across the connected NAS devices, maximizing their utilization.<br><br><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/kb.synology.com\/Surveillance\/tutorial\/How_do_I_troubleshoot_surveillance_device_license_migration_issues\" target=\"_blank\" rel=\"noreferrer noopener\">How do I troubleshoot surveillance device license migration issues?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synopower.club\/docs\/%E2%9D%93why-should-i-request-an-electronic-file-or-photo-of-the-synology-license-card-from-the-seller\/\" target=\"_blank\" rel=\"noreferrer noopener\">Remember back up Synology licenses after purchase<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synopower.club\/docs\/can-synology-licenses-purchased-here-be-transferred-or-migrated\/\" target=\"_blank\" rel=\"noreferrer noopener\">License Transfer Instructions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.synology.com\/knowledgebase\/Surveillance\/tutorial\/CMS\/How_to_set_up_Centralized_Management_System_CMS_on_Synology_Surveillance_Station\" target=\"_blank\" rel=\"noreferrer noopener\">Set up CMS<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane15170_2a5827-51\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How many cameras can I use with my Synology Station?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5, .wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5[data-kb-block=\"kb-adv-heading15170_51b13f-d5\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5[data-kb-block=\"kb-adv-heading15170_51b13f-d5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_51b13f-d5[data-kb-block=\"kb-adv-heading15170_51b13f-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_51b13f-d5 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_51b13f-d5\"><strong>A:<\/strong>&nbsp;Since Surveillance Station version 9.1.3-10869, there is no strict limit on the number of IP cameras you can connect to a Synology NAS. However, Synology recommends a range between 5 and 650 cameras depending on the model, to ensure optimal performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>You can check the recommended camera limits for each NAS model on Synology&nbsp;<a href=\"https:\/\/www.synology.com\/products\/compare\" target=\"_blank\" rel=\"noreferrer noopener\">product comparison page (for current models)<\/a>&nbsp;or in the&nbsp;<a href=\"https:\/\/synopower.club\/docs\/surveillance-station-all-in-one-surveillance-system-inside-each-synology-nas\/#%EF%BC%91-how-many-ip-cameras-does-my-synology-nas-support-at-most\" target=\"_blank\" rel=\"noreferrer noopener\">product specifications<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane15170_cf5921-0f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How many licenses do I need for my IP cam?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53, .wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53[data-kb-block=\"kb-adv-heading15170_6142a7-53\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53[data-kb-block=\"kb-adv-heading15170_6142a7-53\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_6142a7-53[data-kb-block=\"kb-adv-heading15170_6142a7-53\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_6142a7-53 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_6142a7-53\"><strong>A:&nbsp;<\/strong>Most IP camera requires 1 license. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>\u2022 IP cameras, I\/O modules and speakers generally count as 1 license per device<br>\u2022 Multi-lens or analog systems such as video servers may require 3 to 8 licenses per unit<br>\u2022 Synology LiveCam (the mobile app) counts as 1 license<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>\ud83d\udc49 See&nbsp;<a href=\"https:\/\/www.synology.com\/products\/Device_License_Pack\" target=\"_blank\" rel=\"noreferrer noopener\">Synology\u2019s Official License Chart<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane15170_59274f-90\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Do I need to buy all licenses at once if I plan to expand?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b, .wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b[data-kb-block=\"kb-adv-heading15170_70a39a-9b\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b[data-kb-block=\"kb-adv-heading15170_70a39a-9b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_70a39a-9b[data-kb-block=\"kb-adv-heading15170_70a39a-9b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_70a39a-9b wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_70a39a-9b\"><strong>A:<\/strong>&nbsp;Synology licensing model is&nbsp;<strong>on-demand<\/strong>, meaning you do not have to purchase all the licenses upfront. You can buy additional licenses only when you need them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For example, if you need to add&nbsp;<strong>3 cameras&nbsp;<\/strong>this time, you can purchase&nbsp;<strong>3 Synology Camera License 1-key Packs<\/strong>. <br><br>If you later decide to add&nbsp;<strong>5 more cameras<\/strong>, you can either buy&nbsp;<strong>5 individual 1-key Packs<\/strong>&nbsp;(or&nbsp;<strong>1 4-key Pack and 1 1-key Pack)<\/strong>, then enter the licenses in&nbsp;<strong>Synology Surveillance Station &gt; License<\/strong>&nbsp;section.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane15170_6bc21d-a6\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Where can I see installed Synology surveillance license keys?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6, .wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6[data-kb-block=\"kb-adv-heading15170_99eaa0-c6\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6[data-kb-block=\"kb-adv-heading15170_99eaa0-c6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_99eaa0-c6[data-kb-block=\"kb-adv-heading15170_99eaa0-c6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_99eaa0-c6 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_99eaa0-c6\"><strong>A:<\/strong>&nbsp;You can view all installed licenses and check how many are in use through the License app in Surveillance Station. If you need more licenses, you can add them here, up to the maximum number your Synology device supports. You can also remove licenses that are no longer in use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Reference:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/kb.synology.com\/SurveillanceStation\/help\/SurveillanceStation\/license?version=9\" target=\"_blank\" rel=\"noreferrer noopener\">Synology License Management<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane15170_9fbb35-84\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I install or delete surveillance device licenses offline?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c, .wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c[data-kb-block=\"kb-adv-heading15170_88f64d-4c\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c[data-kb-block=\"kb-adv-heading15170_88f64d-4c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_88f64d-4c[data-kb-block=\"kb-adv-heading15170_88f64d-4c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_88f64d-4c wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_88f64d-4c\"><strong>A:<\/strong>&nbsp;Yes, if your Synology NAS\/NVR isn\u2019t connected to the internet, you can still manage licenses. You can install or delete them using either the Surveillance Station Client on a computer with internet access or the DS cam app on a mobile device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.synology.com\/knowledgebase\/Surveillance\/tutorial\/License\/Can_I_install_or_delete_surveillance_device_licenses_offline\" target=\"_blank\" rel=\"noreferrer noopener\">Synology Knowledge Base \u2013 License Management Offline<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/synopower.club\/docs\/activating-synology-surveillance-licenses-offline-a-guide-for-all-users\/\">Offline License Activation Guide<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane15170_486524-a2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I remap one Synology license key from one IP camera to another?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a, .wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a[data-kb-block=\"kb-adv-heading15170_423eee-6a\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a[data-kb-block=\"kb-adv-heading15170_423eee-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_423eee-6a[data-kb-block=\"kb-adv-heading15170_423eee-6a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_423eee-6a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_423eee-6a\"><strong>A:<\/strong>&nbsp;Yes, you can. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Simply delete the IP camera from Synology Surveillance Station, and the license will be released. You can then reassign that same license, whether default or purchased, to another IP camera.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col,.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15170_dc8db4-a5{position:relative;}@media all and (max-width: 1024px){.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15170_dc8db4-a5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15170_dc8db4-a5 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 id=\"mailplus-licenses\" class=\"wp-block-heading\">MailPlus licenses<\/h2>\n\n\n<style>.kt-accordion-id15170_77d328-b6 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:var(--global-palette8, #F7FAFC);padding-top:0px;padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-xl, 4rem);}.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette8, #F7FAFC);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h1, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h2, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h3, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h4, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h5, .kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_77d328-b6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_77d328-b6:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_77d328-b6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15170_77d328-b6 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15170_77d328-b6 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15170_77d328-b6 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_77d328-b6 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_77d328-b6 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_77d328-b6 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15170_77d328-b6 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane15170_8a374e-3b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How many free Synology MailPlus licenses come with a Synology product by default?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62, .wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62[data-kb-block=\"kb-adv-heading15170_6c366d-62\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62[data-kb-block=\"kb-adv-heading15170_6c366d-62\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_6c366d-62[data-kb-block=\"kb-adv-heading15170_6c366d-62\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_6c366d-62 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_6c366d-62\"><strong>A:<\/strong>&nbsp;If&nbsp;<a href=\"https:\/\/www.synology.com\/dsm\/packages\/MailPlus-Server\" target=\"_blank\" rel=\"noreferrer noopener\">your Synology NAS supports MailPlus Server<\/a>, the number of free licenses is 5.<br><br>You\u2019ll only need to buy extra licenses if your setup exceeds the default email amount. Synology MailPlus License Packs are available for 5 or 20 active email accounts.<br><br><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.synology.com\/dsm\/packages\/MailPlus-Server\" target=\"_blank\" rel=\"noreferrer noopener\">Synology MailPlus applied models<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.synology.com\/products\/MailPlus_License\" target=\"_blank\" rel=\"noreferrer noopener\">Synology MailPlus License description<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane15170_baae03-65\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How long does a Synology MailPlus license last? Do I need to renew my MailPlus license?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e, .wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e[data-kb-block=\"kb-adv-heading15170_55e8ed-5e\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e[data-kb-block=\"kb-adv-heading15170_55e8ed-5e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_55e8ed-5e[data-kb-block=\"kb-adv-heading15170_55e8ed-5e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_55e8ed-5e wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_55e8ed-5e\"><strong>A:<\/strong> No need to renew for the added Synology MailPlus License(s). They are perpetual with lifetime update.<br><br>Once activated, Synology MailPlus License is valid forever. There are&nbsp;<a href=\"https:\/\/kb.synology.com\/DSM\/tutorial\/How_to_migrate_MailPlus_licenses\" target=\"_blank\" rel=\"noreferrer noopener\">easy-to-follow instructions<\/a>&nbsp;for transferring licenses to a new or replacement NAS, making it a true one-time purchase.<br><br><strong>Reference:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/can-synology-licenses-purchased-here-be-transferred-or-migrated\/\">License Transfer Instructions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.synology.com\/zh-tw\/DSM\/tutorial\/How_to_migrate_MailPlus_licenses\" target=\"_blank\" rel=\"noreferrer noopener\">Synology MailPlus License Migration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.synology.com\/en-global\/releaseNote\/MailPlus-Server\" target=\"_blank\" rel=\"noreferrer noopener\">Synology MailPlus Server Release Note<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane15170_7477e0-21\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I migrate\/transfer Synology MailPlus licenses to another Synology product?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has--font-size wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Yes, you can migrate purchased license keys anytime. However, default free 5 licenses cannot be transferred.&nbsp;<br><br>Steps to Transfer Licenses:<\/p>\n\n\n\n<ol class=\"wp-block-list has--font-size\">\n<li><strong>Sign in to Your Synology Account<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Log in to your Synology Account on the destination NAS.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Activate Licenses on the Destination NAS<\/strong>:Launch&nbsp;<strong>MailPlus Server<\/strong>&nbsp;on the destination NAS.\n<ul class=\"wp-block-list\">\n<li>Navigate to&nbsp;<strong>License &gt; MailPlus<\/strong>&nbsp;and enter your license keys.<\/li>\n\n\n\n<li>After the migration, the licenses on the source NAS will become invalid.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>References:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/synopower.club\/docs\/can-synology-licenses-purchased-here-be-transferred-or-migrated\/\">License Transfer Instructions<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane15170_c9ad11-ce\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I transfer Synology MailPlus licenses between different Synology accounts?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f, .wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f[data-kb-block=\"kb-adv-heading15170_8f438a-1f\"]{font-style:normal;color:var(--global-palette3, #1A202C);}.wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f[data-kb-block=\"kb-adv-heading15170_8f438a-1f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading15170_8f438a-1f[data-kb-block=\"kb-adv-heading15170_8f438a-1f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading15170_8f438a-1f wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading15170_8f438a-1f\"><strong>A:<\/strong>&nbsp;No, Synology MailPlus licenses are tied to the Synology account used during activation. You can not do that by yourself.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>However, you could submit a support ticket, provide the required info and Synology Support could assist that.&nbsp;SynoPower Club support could assist that if you order MailPlus licenses here.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column15170_ec800d-af > .kt-inside-inner-col,.kadence-column15170_ec800d-af > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column15170_ec800d-af > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column15170_ec800d-af > .kt-inside-inner-col{flex-direction:column;}.kadence-column15170_ec800d-af > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column15170_ec800d-af > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column15170_ec800d-af{position:relative;}@media all and (max-width: 1024px){.kadence-column15170_ec800d-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column15170_ec800d-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column15170_ec800d-af kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 id=\"terms-and-refunds\" class=\"wp-block-heading\">License terms, transfers and refunds<\/h2>\n\n\n<style>.kt-accordion-id15170_10c85f-05 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:32px;}.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:var(--global-palette8, #F7FAFC);padding-top:0px;padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-xl, 4rem);}.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette8, #F7FAFC);color:var(--global-palette3, #1A202C);padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h1, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h2, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h3, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h4, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h5, .kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner a{color:var(--global-palette1, #3182CE);}.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner a:hover{color:var(--global-palette2, #2B6CB0);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette5, #4A5568);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}.kt-accordion-id15170_10c85f-05 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);background:var(--global-palette8, #F7FAFC);border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette6, #718096);}.kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id15170_10c85f-05:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id15170_10c85f-05 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id15170_10c85f-05 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id15170_10c85f-05 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:32px;}.kt-accordion-id15170_10c85f-05 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;padding-top:0px;padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id15170_10c85f-05 .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id15170_10c85f-05 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id15170_10c85f-05 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#0e9cd1;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id15170_10c85f-05 kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-27 kt-pane15170_68be19-20 kt-accordion-pane-18\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How do I track my refund?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Refunds are issued through Stripe\/PayPal and normally land immediately, with an email notification. If you want to check on one, just reply to your SynoPower order email and we will trace it for you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-28 kt-pane15170_8659e6-d4 kt-accordion-pane-19\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How long does a refund take to arrive?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Once we receive your return or request, allow 3\u20135 business days for processing. The amount goes back to the same payment method you used, or by international transfer where that is not possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-29 kt-pane15170_91634a-c1 kt-accordion-pane-20\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: How do I track my order?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;You receive a confirmation email as soon as the order is placed, and the license key is on the confirmation screen and in that email straight away.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-30 kt-pane15170_3974db-13 kt-accordion-pane-21\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can I cancel or change my order?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Because the license key is delivered immediately after payment \u2014 on screen and by email with the invoice \u2014 there is no window in which the order sits unfulfilled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to cancel or change something, reply to that order email and we will handle it case by case. See our <a href=\"https:\/\/synopower.club\/warranty-policy\/\">warranty and return policy<\/a> for what qualifies.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-31 kt-pane15170_ebdf74-b8 kt-accordion-pane-22\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Can Synology licenses bought here be used globally?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Yes. Synology licenses are not region-locked. A license bought from any legitimate partner or reseller activates on a Synology NAS anywhere in the world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are listed in <a href=\"https:\/\/www.synology.com\/wheretobuy?name=Taiwan&amp;tab=System_Integrator#%E8%87%BA%E5%8C%97%E5%B8%82\" target=\"_blank\" rel=\"noreferrer noopener\">Synology &gt; Where to buy &gt; Taipei &gt; SynoEXP LTD<\/a>, so the keys you get here are ordinary official keys with no territorial restriction.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-34 kt-pane15170_e49ed9-5a kt-accordion-pane-25\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Which Synology licenses can be transferred to another NAS or account?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;Surveillance camera and MailPlus licenses are perpetual, and both can be migrated to another Synology NAS under the same Synology account. Moving a license to a <em>different<\/em> Synology account cannot be done on your own and needs a Synology support ticket. The free default licenses that came with your hardware cannot be moved at all.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Synology documents the procedure for each: <a href=\"https:\/\/kb.synology.com\/Surveillance\/tutorial\/Can_I_migrate_surveillance_device_licenses_to_another_Synology_product\" target=\"_blank\" rel=\"noreferrer noopener\">surveillance device license migration<\/a> and <a href=\"https:\/\/kb.synology.com\/DSM\/tutorial\/How_to_migrate_MailPlus_licenses\" target=\"_blank\" rel=\"noreferrer noopener\">MailPlus license migration<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Virtual DSM is also perpetual, but what it carries is three years of software updates rather than a three-year term. Virtual Machine Manager Pro is the only genuinely time-limited license we sell.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane15170_2c9ddd-33 kt-accordion-pane-26\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Q: Is there a recurring fee for software maintenance?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong>&nbsp;For camera and MailPlus licenses, no. They are one-time purchases with no renewal, and they include all future updates for as long as you use the software.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Virtual DSM is a perpetual license with three years of software updates. After three years the instance keeps running; what stops is the supply of new features and security updates until a new key is added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Virtual Machine Manager Pro is sold by period, 1 or 3 years. When it lapses the Pro features stop and basic Virtual Machine Manager carries on, so your virtual machines are not affected.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ You could find frequently asked questions below and detailed info in KB area.&nbsp;If any further, please contact us at&nbsp;support@synopower.club&nbsp;or just via&nbsp;contact page. Ordering, delivery and your license key Surveillance Station camera licenses MailPlus licenses License terms, transfers and refunds<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-15170","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/pages\/15170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/comments?post=15170"}],"version-history":[{"count":5,"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/pages\/15170\/revisions"}],"predecessor-version":[{"id":21373,"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/pages\/15170\/revisions\/21373"}],"wp:attachment":[{"href":"https:\/\/synopower.club\/ja\/wp-json\/wp\/v2\/media?parent=15170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}