❓Why should I request an electronic file or photo of the Synology License card from the seller?

1 min read

Based on my past support working experience in Synology HQ Taiwan, it is essential to maintain two things to ensure the full warranty of license:

the invoice of your purchase
the photo record of your Synology license ( or a pdf virtual license file)

In most time, you will get an pdf invoice while purchasing the license.

Therefore, the remaining key step is to take a picture for your license (if you buy a physical license pack) or keep the virtual Synology license pdf file.

Here is when you need to claim the warranty: #

Required for Support Assistance: If you need help with license-related issues, Synology Support will request both:
- Invoice or proof of purchase.
- Photo or PDF copy of the license (Synology distributes licenses as either physical cards or digital files).
Synology Official Policy: Synology emphasizes the importance of safeguarding license keys in their documentation:
- From the Surveillance Device License Pack page:
  - “You are responsible for the safekeeping of your purchased license keys in either paper or electronic form.“
  - “Synology does not replace license keys.”
  - “Retain your invoice or receipt as proof of purchase.”
  - “License authorization requires a registered Synology Account.”
- From the official FAQ on license migration issues:
  - Synology Support requires the following:
    - License keys.
    - Model and serial number of the original device.
    - Proof of license purchase ( → this means the invoice and license key record)
    - Cause of migration failure.

What Counts as Proof? #

Invoice or receipt from the distributor.
Photo of the license key (or the file if it’s a digital format).

Keeping these records ensures smooth support interactions and protects your investment in Synology products.

Thus, once you get a Synology license physical pack, just take a picture of the card. That way, even if the card is lost you do not need to worry.

How SynoPower Club Supports You

By SynoPower Club 24×7 instant delivery service, the order complete mail includes both the official license key and invoice.

Additionally, in that order complete mail, we offer the option to request a photo or PDF of your license card:

Simply reply to your confirmation email within 7 days,
mentioning, “request image(s) or pdf file(s) of my license(s).” We will email it back to you within 2-3 days.