FAQ
You could find frequently asked questions below and detailed info in KB area. If any further, please contact us at [email protected] or just via contact page.
A: Yes, and more.
Our one founder is Adair Hsu, worked in Synology HQ Support since 2006, then co-founded SynoPower Club with his Japanese customer and friend.
To verify SynoPower Club, you could visit us in Synology > System Integrator and B2B reseller areas.
References:
A: Immediately.
After payment, your license key appears on the checkout page immediately. You could directly copy it to install in your Surveillance Station, MailPlus or Virtual Machine Manager.
At the same time, one automatic email with license key and invoice is also sent to your address.
You can also find it in your SynoPower account if you’ve registered.
Reference:
A: Synology does not store your license key, so if it is lost, they will not be able to help recover it. That is why it is crucial to save both the key code , license card image, and the invoice by yourself.
When purchasing from SynoPower Club, backup becomes more convenient.
The license key and invoice are automatically emailed to you. This is the 1st backup.
You could also request license photo from us. This is the 2nd backup.
This actually ensures the full backup and warranty to your ordered license.
Reference:
A: We offer a 30-day full refund if the Synology license key has not been activated.
This policy ensures protection for both customers and license integrity.
Besides, every license purchase includes free technical support from a ex-Synology HQ Senior Support, with over decades of experience helping users worldwide.
References:
A: No need to renew. Once activated, the camera license is valid forever, including the free default licenses. Synology frequently updates their software, especially Synology Surveillance Station.
There are easy-to-follow instructions for transferring licenses to a new or replacement NAS, making it a true one-time purchase.
Reference:
A: The number of free licenses depends on the product:
。Synology NAS: 2 free licenses
。Network Video Recorder (Discontinued): 4 free licenses
。Deep Learning NVR: 8 free licenses
You’ll only need to buy extra licenses if your setup exceeds the default amount.
References:
A: Yes, you can migrate purchased license keys anytime. However, default licenses cannot be transferred.
When migration, Synology migration server will ask your sign-in Synology Account to verify the ownership in the original device. then complete the migration.
Suppose you doesn’t sign in any Synology Account but the original device is already failed, you could submit a Support ticket with license order proof. Synology Support will help you to unlock the old connection then you could install the same license in another Synology device.
If you have multiple NAS devices and want to share licenses (both default and purchased), you can set up a Centralized Management System (CMS) on Surveillance Station. The CMS host will manage all licenses across the connected NAS devices, maximizing their utilization.
References:
A: Since Surveillance Station version 9.1.3-10869, there is no strict limit on the number of IP cameras you can connect to a Synology NAS. However, Synology recommends a range between 5 and 650 cameras depending on the model, to ensure optimal performance.
You can check the recommended camera limits for each NAS model on Synology product comparison page (for current models) or in the product specifications.
A: Most IP camera requires 1 license.
。IP cameras, I/O modules, and speakers generally count as 1 license per device
。Multi-lens or analog systems (e.g., video servers) may require 3 to 8 licenses per unit
。Synology LiveCam (mobile app) = 1 license
A: Synology licensing model is on-demand, meaning you do not have to purchase all the licenses upfront. You can buy additional licenses only when you need.
For example, if you need to add 3 cameras this time, you can purchase 3 Synology Camera License 1-key Packs.
If you later decide to add 5 more cameras, you can either buy 5 individual 1-key Packs (or 1 4-key Pack and 1 1-key Pack), then enter the licenses in Synology Surveillance Station > License section.
A: You can view all installed licenses and check how many are in use through the License app in Surveillance Station. If you need more licenses, you can add them here, up to the maximum number your Synology device supports. You can also remove licenses that are no longer in use.
Reference:
A: Yes, if your Synology NAS/NVR isn’t connected to the internet, you can still manage licenses. You can install or delete them using either the Surveillance Station Client on a computer with internet access or the DS cam app on a mobile device.
References:
A: Yes, you can.
Simply delete the IP camera from Synology Surveillance Station, and the license will be released. You can then reassign that same license, whether default or purchased, to another IP camera.
A: If your Synology NAS supports MaiPlus Server, the number of free licenses is 5.
You’ll only need to buy extra licenses if your setup exceeds the default email amount. Synology MailPlus License Packs are available for 5 or 20 active email accounts.
References:
A: No need to renew for the added Synology MailPlus License(s). They are perpetual with lifetime update.
Once activated, Synology MailPlus License is valid forever. There are easy-to-follow instructions for transferring licenses to a new or replacement NAS, making it a true one-time purchase.
Reference:
A: Yes, you can migrate purchased license keys anytime. However, default free 5 licenses cannot be transferred.
Steps to Transfer Licenses:
- Sign in to Your Synology Account:
- Log in to your Synology Account on the destination NAS.
- Activate Licenses on the Destination NAS:Launch MailPlus Server on the destination NAS.
- Navigate to License > MailPlus and enter your license keys.
- After the migration, the licenses on the source NAS will become invalid.
References:
A: No, Synology MailPlus licenses are tied to the Synology account used during activation. You can not do that by yourself.
However, you could submit a support ticket, provide the required info and Synology Support could assist that. SynoPower Club support could assist that if you order MailPlus licenses here.