Is SynoPower Club an authorized reseller?

A: Yes, and more — SynoPower Club holds Synology top-tier partner status, both System Integrator and B2B Reseller. Our founder Adair Hsu worked in Synology HQ Support from 2006 to 2020, and now runs SynoEXP.com, a Synology system consultancy in Taiwan. This site, SynoPower Club, also runs on a Synology NAS in Adair's lab. You could visit SynoEXP.com in Synology > Where to Buy in Taiwan > Taipei > System Integrator.

How fast can I receive my ordered Synology license key?

A: Immediately. After payment, your license key appears on the checkout page immediately. You could directly copy it to install in your Surveillance Station, MailPlus or Virtual Machine Manager. At the same time, one automatic email with license key and invoice is also sent to your address. You can also find it in your SynoPower account if you’ve registered. Reference: 24/7 Instant License Delivery Service of SynoPower Club

What should I do to backup the ordered license?

A: Synology does not store your license key, so if it is lost, they will not be able to help recover it. That is why it is crucial to save the key code, the license card image and the invoice yourself. When purchasing from SynoPower Club, backup becomes more convenient. The license key and invoice are automatically emailed to you. This is the 1st backup. You could also request license photo from us. This is the 2nd backup.This actually ensures the full backup and warranty to your ordered license. Reference: Why keeping licenses images useful? Synology Surveillance Station Backup Guide Synology MailPlus License Backup Guide

What is your refund and support policy?

A: We offer a 60-day full refund if the Synology license key has not been activated.This policy ensures protection for both customers and license integrity.Besides, every license purchase includes free technical support from a ex-Synology HQ Senior Support, with over decades of experience helping users worldwide. References: Warranty policy

How long does a Synology camera license last? Do I need to renew it?

A: No need to renew. Once activated, the camera license is valid forever, including the free default licenses. Synology frequently updates their software, especially Synology Surveillance Station. There are easy-to-follow instructions for transferring licenses to a new or replacement NAS, making it a true one-time purchase. This applies to Surveillance Station and MailPlus licenses. Virtualisation licenses work differently: a Virtual DSM license includes three years of software upgrades and the instance keeps running afterwards, and a VMM Pro license is sold for a fixed term (we stock 1-year and 3-year). When it lapses the Pro features stop — scheduled snapshots, replication and live migration — while basic Virtual Machine Manager carries on, so your virtual machines are not affected. Reference: License Transfer Instructions Synology Surveillance Station Release Note

How many free Synology camera licenses come with a Synology device?

A: The number of free licenses depends on the product: • Synology NAS: 2 free licenses• Network Video Recorder (discontinued): 4 free licenses• Deep Learning NVR: 8 free licensesYou’ll only need to buy extra licenses if your setup exceeds the default amount. References: Surveillance Station applied models Surveillance License description

Can I transfer my Synology camera licenses to another Synology device?

A: Yes, you can migrate purchased license keys anytime. However, default licenses cannot be transferred. When migration, Synology migration server asks you to sign in to your Synology Account to verify ownership of the original device, then completes the migration. If you never signed in to a Synology Account and the original device has already failed, you can submit a Support ticket with license order proof. Synology Support will help you to unlock the old connection then you could install the same license in another Synology device. If you have multiple NAS devices and want to share licenses (both default and purchased), you can set up a Centralized Management System (CMS) on Surveillance Station. The CMS host will manage all licenses across the connected NAS devices, maximizing their utilization.References: How do I troubleshoot surveillance device license migration issues? Remember back up Synology licenses after purchase License Transfer Instructions Set up CMS

How many cameras can I use with my Synology Station?

A: Since Surveillance Station version 9.1.3-10869, there is no strict limit on the number of IP cameras you can connect to a Synology NAS. However, Synology recommends a range between 5 and 650 cameras depending on the model, to ensure optimal performance. You can check the recommended camera limits for each NAS model on Synology product comparison page (for current models) or in the product specifications.

Do I need to buy all licenses at once if I plan to expand?

A: Synology licensing model is on-demand, meaning you do not have to purchase all the licenses upfront. You can buy additional licenses only when you need them. For example, if you need to add 3 cameras this time, you can purchase 3 Synology Camera License 1-key Packs. If you later decide to add 5 more cameras, you can either buy 5 individual 1-key Packs (or 1 4-key Pack and 1 1-key Pack), then enter the licenses in Synology Surveillance Station > License section.

Where can I see installed Synology surveillance license keys?

A: You can view all installed licenses and check how many are in use through the License app in Surveillance Station. If you need more licenses, you can add them here, up to the maximum number your Synology device supports. You can also remove licenses that are no longer in use. Reference: Synology License Management

Can I install or delete surveillance device licenses offline?

A: Yes, if your Synology NAS/NVR isn’t connected to the internet, you can still manage licenses. You can install or delete them using either the Surveillance Station Client on a computer with internet access or the DS cam app on a mobile device. References: Synology Knowledge Base – License Management Offline Offline License Activation Guide

Can I remap one Synology license key from one IP camera to another?

A: Yes, you can. Simply delete the IP camera from Synology Surveillance Station, and the license will be released. You can then reassign that same license, whether default or purchased, to another IP camera.

How many free Synology MailPlus licenses come with a Synology product by default?

A: If your Synology NAS supports MailPlus Server, the number of free licenses is 5.You’ll only need to buy extra licenses if your setup exceeds the default email amount. Synology MailPlus License Packs are available for 5 or 20 active email accounts.References: Synology MailPlus applied models Synology MailPlus License description

How long does a Synology MailPlus license last? Do I need to renew my MailPlus license?

A: No need to renew for the added Synology MailPlus License(s). They are perpetual with lifetime update.Once activated, Synology MailPlus License is valid forever. There are easy-to-follow instructions for transferring licenses to a new or replacement NAS, making it a true one-time purchase.Reference: License Transfer Instructions Synology MailPlus License Migration Synology MailPlus Server Release Note

Can I migrate/transfer Synology MailPlus licenses to another Synology product?

A: Yes, you can migrate purchased license keys anytime. However, default free 5 licenses cannot be transferred. Steps to Transfer Licenses: Sign in to Your Synology Account: Log in to your Synology Account on the destination NAS. Activate Licenses on the Destination NAS:Launch MailPlus Server on the destination NAS. Navigate to License > MailPlus and enter your license keys. After the migration, the licenses on the source NAS will become invalid. References: License Transfer Instructions

Can I transfer Synology MailPlus licenses between different Synology accounts?

A: No, Synology MailPlus licenses are tied to the Synology account used during activation. You can not do that by yourself. However, you could submit a support ticket, provide the required info and Synology Support could assist that. SynoPower Club support could assist that if you order MailPlus licenses here.

Can I cancel or change my order?

A: Because the license key is delivered immediately after payment — on screen and by email with the invoice — there is no window in which the order sits unfulfilled. If you need to cancel or change something, reply to that order email and we will handle it case by case. See our warranty and return policy for what qualifies.

Can Synology licenses bought here be used globally?

A: Yes. Synology licenses are not region-locked. A license bought from any legitimate partner or reseller activates on a Synology NAS anywhere in the world. We are listed in Synology > Where to buy > Taipei > SynoEXP LTD, so the keys you get here are ordinary official keys with no territorial restriction.

よくある質問 | Synologyライセンスに関する質問への回答

Ordering, delivery and your license key

答え: はい、さらにもっとあります。

Our founder Adair Hsu worked in Synology HQ Support from 2006 to 2020, and now runs SynoEXP, a Synology system consultancy in Taiwan. This site, SynoPower Club, also runs on a Synology NAS in Adair’s lab.

You could visit SynoEXP (synoexp.com) in Synology > Where to Buy in Taiwan > Taipei > システムインテグレーター.

答え: すぐに。

お支払い後、ライセンスキーはすぐにチェックアウトページに表示されます。このキーをコピーして、Surveillance Station、MailPlus、またはVirtual Machine Managerに直接インストールできます。

同時に、ライセンスキーと請求書が記載された自動メールもお客様のアドレスに送信されます。

登録済みの場合には、SynoPower アカウントでも見つけることができます。

参照：

SynoPower Clubの24時間365日の即時ライセンス配信サービス

答え: Synology does not store your license key, so if it is lost, they will not be able to help recover it. That is why it is crucial to save the key code, the license card image and the invoice yourself.

SynoPower Clubから購入するとバックアップがさらに便利になります。

ライセンスキーと請求書は自動的にメールで送信されます。これが最初のバックアップです。

免許証の写真もご依頼いただけます。これは2回目のバックアップです。
これにより、実際に注文したライセンスの完全なバックアップと保証が保証されます。

参照：

答え: 私たちは 60日間全額返金保証 Synology ライセンスキーがアクティブ化されていない場合。

このポリシーにより、顧客とライセンスの整合性の両方が保護されます。
さらに、ライセンスを購入すると、 無料の技術サポート 元 Synology 本社シニアサポートから、世界中のユーザーを数十年にわたってサポートしてきた経験をご紹介します。

参考文献:

保証ポリシー

Surveillance Station camera licenses

答え: 更新は不要です。一度アクティベートすると、カメラライセンスは永久に有効となり、無料のデフォルトライセンスも含まれます。Synologyは、特にSynologyとSurveillance Stationにおいて、ソフトウェアを頻繁にアップデートしています。.

ライセンスを新しい NAS または交換用 NAS に転送するためのわかりやすい手順が用意されているため、本当に 1 回限りの購入になります。.

This applies to Surveillance Station and MailPlus licenses. Virtualisation licenses work differently: a Virtual DSMライセンス 3年間のソフトウェアアップグレードが含まれており、インスタンスはその後も稼働し続けます。 VMM Proライセンス is sold for a fixed term (we stock 1-year and 3-year). When it lapses the Pro features stop — scheduled snapshots, replication and live migration — while basic Virtual Machine Manager carries on, so your virtual machines are not affected.

参照：

答え: 無料ライセンスの数は製品によって異なります。

• Synology NAS: 2 free licenses
• Network Video Recorder (discontinued): 4 free licenses
• Deep Learning NVR: 8 free licenses

セットアップがデフォルトの量を超えた場合にのみ、追加のライセンスを購入する必要があります。

参考文献:

答え: はい、購入したライセンスキーはいつでも移行できます。ただし、デフォルトのライセンスは転送できません。

When migration, Synology migration server asks you to sign in to your Synology Account to verify ownership of the original device, then completes the migration.

If you never signed in to a Synology Account and the original device has already failed, you can submit a サポートチケットライセンス注文証明付き。Synology サポートは古い接続のロックを解除するお手伝いをします。その後、同じライセンスを別の Synology デバイスにインストールできます。.

複数の NAS デバイスがあり、ライセンス (デフォルトと購入したライセンスの両方) を共有する場合は、Surveillance Station に集中管理システム (CMS) を設定できます。CMS ホストは、接続された NAS デバイス全体のすべてのライセンスを管理し、それらの使用率を最大化します。

参考文献:

答え: Surveillance Station バージョン 9.1.3-10869 以降、Synology NAS に接続できる IP カメラの数に厳密な制限はありません。ただし、Synology では、最適なパフォーマンスを確保するために、モデルに応じて 5 台から 650 台の範囲のカメラを推奨しています。

各NASモデルの推奨カメラ制限はSynologyで確認できます。製品比較ページ（現行モデル）または製品仕様.

答え: ほとんどの IP カメラには 1 つのライセンスが必要です。.

• IP cameras, I/O modules and speakers generally count as 1 license per device
• Multi-lens or analog systems such as video servers may require 3 to 8 licenses per unit
• Synology LiveCam (the mobile app) counts as 1 license

👉 参照 Synologyの公式ライセンスチャート

答え: Synologyライセンスモデルは オンデマンドつまり、すべてのライセンスを前もって購入する必要はありません。必要なときにのみ追加のライセンスを購入できます。

例えば、 カメラ3台 今回は、 3 Synology カメラライセンス 1 キーパック.

後で追加することに決めた場合 さらに5台のカメラ、購入することもできます 5 つの個別 1 キーパック （または 4キーパック1個と1キーパック1個)ライセンスを入力してください Synology Surveillance Station > ライセンス セクション。

答え: Surveillance Station のライセンスアプリから、インストールされているすべてのライセンスを表示し、使用中のライセンスの数を確認できます。さらにライセンスが必要な場合は、Synology デバイスがサポートする最大数までここで追加できます。使用しなくなったライセンスを削除することもできます。

参照：

Synology ライセンス管理

答え: はい、Synology NAS/NVR がインターネットに接続されていない場合でも、ライセンスを管理できます。インターネットにアクセスできるコンピューターの Surveillance Station クライアントまたはモバイルデバイスの DS cam アプリを使用して、ライセンスをインストールまたは削除できます。

参考文献:

答え: はい、できます。.

Synology Surveillance StationからIPカメラを削除するだけで、ライセンスが解放されます。その後、同じライセンス（デフォルトまたは購入したライセンス）を別のIPカメラに再割り当てできます。.

MailPlusライセンス

答え: もし your Synology NAS supports MailPlus Server、無料ライセンスの数は 5 です。

セットアップでデフォルトのメール数を超えた場合のみ、追加のライセンスを購入する必要があります。Synology MailPlus ライセンスパックは、5 個または 20 個のアクティブなメールアカウントでご利用いただけます。.

参考文献:

答え: 追加のSynology MailPlusライセンスは更新不要です。永久ライセンスであり、生涯アップデートが可能です。.

Synology MailPlusライセンスは一度有効化すると永久に有効となります。わかりやすい説明書ライセンスを新しい NAS または交換用の NAS に転送するため、実質 1 回限りの購入となります。

参照：

答え: はい、購入したライセンスキーはいつでも移行できます。ただし、デフォルトで無料の 5 つのライセンスは転送できません。

ライセンスを転送する手順:

Synologyアカウントにサインイン:
- 宛先 NAS で Synology アカウントにログインします。
移行先NASでライセンスを有効化する：打ち上げ MailPlus サーバー 宛先NAS上で。
- 案内する ライセンス > MailPlus ライセンスキーを入力します。
- 移行後、ソース NAS 上のライセンスは無効になります。

参考文献:

ライセンス譲渡手順

答え: いいえ、Synology MailPlus ライセンスはアクティベーション時に使用された Synology アカウントに関連付けられています。自分でアクティベーションすることはできません。

ただし、サポートチケットを送信して必要な情報を提供すれば、Synology サポートが対応できます。ここで MailPlus ライセンスを注文すれば、SynoPower Club サポートが対応できます。.

License terms, transfers and refunds

答え: Refunds are issued through Stripe/PayPal and normally land immediately, with an email notification. If you want to check on one, just reply to your SynoPower order email and we will trace it for you.

答え: Once we receive your return or request, allow 3–5 business days for processing. The amount goes back to the same payment method you used, or by international transfer where that is not possible.

答え: You receive a confirmation email as soon as the order is placed, and the license key is on the confirmation screen and in that email straight away.

答え: Because the license key is delivered immediately after payment — on screen and by email with the invoice — there is no window in which the order sits unfulfilled.

キャンセルや変更が必要な場合は、注文確認メールに返信してください。個別に対応させていただきます。保証および返品ポリシー対象となるものについて。.

答え: Yes. Synology licenses are not region-locked. A license bought from any legitimate partner or reseller activates on a Synology NAS anywhere in the world.

当社は Synology > 購入場所 > 台北 > SynoEXP LTD, つまり、ここで入手できる鍵は、地域制限のない通常の公式鍵です。.

答え: Surveillance camera and MailPlus licenses are perpetual, and both can be migrated to another Synology NAS under the same Synology account. Moving a license to a different Synology account cannot be done on your own and needs a Synology support ticket. The free default licenses that came with your hardware cannot be moved at all.

Synology documents the procedure for each: surveillance device license migration そして MailPlusライセンスの移行.

Virtual DSM is also perpetual, but what it carries is three years of software updates rather than a three-year term. Virtual Machine Manager Pro is the only genuinely time-limited license we sell.

答え: For camera and MailPlus licenses, no. They are one-time purchases with no renewal, and they include all future updates for as long as you use the software.

Virtual DSM is a perpetual license with three years of software updates. After three years the instance keeps running; what stops is the supply of new features and security updates until a new key is added.

Virtual Machine Manager Pro is sold by period, 1 or 3 years. When it lapses the Pro features stop and basic Virtual Machine Manager carries on, so your virtual machines are not affected.